Terms & Conditions

Terms & Conditions

This page contains Seize the Stamp terms and conditions. Please read this before placing your order. If you purchase from Seize the Stamp, it means that you have fully agreed upon these terms and conditions.

These Terms & Conditions apply to all orders and shipments between Rachel Izakowicz, Tischenloostrass 19, 8800 Thalwil (Seize the Stamp) and its customers for the online store of www.seizethestamp.com.

Product Pricing

All prices at www.seizethestamp.com are considered valid on the day of purchase. Prices do not include the cost of shipping. 

We reserve the right to make an error in publishing the price. In case of incorrect publication of the price, or in case the price of the item changes during the processing of the order, Seize the Stamp will allow the buyer to withdraw from the purchase.

Payment Information

Seize the Stamp offers the following payment options:

  • PayPal 
  • Credit Card
  • Direct transfer to Rachel Izakowicz, Seize the Stamp. This option is only available in Switzerland and Europe. The amount of the invoice must be transferred to the bank account in 7 days of receipt of the order confirmation. Until then, the order is reserved. If the payment is not settled within 7 days, the order will be canceled. Please note that the money transfer takes about 2-4 working days (depending on the bank). 

All prices are displayed in Swiss Francs.

All purchases made by customers outside of Switzerland will incur a customs charge upon delivery at the customer’s expense. 

Ordering

Seize the Stamp does not undertake that all items displayed on the website are in stock.

The presentation of the products in the online store serves as an illustration of the product selection and does not constitute binding offers for purchase. The buyer submits a binding offer for a purchase contract by completing the order process and clicking on the ‘PAY NOW’ button at the end of the ordering process.

The customer then receives an automatic order confirmation via email. From this moment on, all prices and other conditions are fixed and apply to both the seller and the buyer. 

Invoice

Invoices from Seize the Stamp are provided in English. Upon receipt of the products, the buyer receives a printed invoice for the purchased products. A copy of the invoice will be kept at Seize the Stamp. The invoice includes the detailed itemized list of the purchased products. The buyer is obliged to check the correctness of the data on the invoice and notify the seller of any errors within 8 days of receipt.  Possible complaints regarding the correctness of issued invoices will not be accepted at a later date.

Delivery

Seize the Stamp processes orders in 3-5  business days after payment is received.

Seize the Stamp sends packages using Swiss Post and DPD. Delivery times vary depending on the location. 

In the event that Seize the Stamp is unable to deliver the ordered product because it does not obtain it from its supplier through no fault of its own, Seize the Stamp may withdraw from the contract. In this case, Seize the Stamp is obliged to immediately inform the customer and issue a refund for the item.

Seize the Stamp is not responsible for any parcels that are lost or damaged once the parcel has left our premises. Do contact Seize the Stamp immediately, however, in this event and Seize the Stamp will attempt to resolve the issue with Swiss Post.

All purchases made by customers outside of Switzerland will incur a customs charge upon delivery at the customer’s expense. 

Please note: As a result of Brexit VAT laws in the UK, a minimum order of CHF 175 is required. It will not be possible to process orders under this amount at the time. 

Returns & Exchanges

Seize the Stamp does not offer returns or exchanges. However, in exceptional cases, a return is possible with the written consent of Seize the Stamp. The goods must be returned in their original packaging, unused and undamaged. For returns or exchanges, the current price that is valid on the day of purchase is the maximum refund given. The shipping and return fee are at the buyers expense.

Complaints

Our shop offers premium quality products. Regardless, occasionally, a product might include a factory defect. We will attempt to resolve any such cases quickly and in line with your expectations. The buyer may complain about the goods if the goods do not have the properties explicitly promised by the seller, if the seller sent the wrong items, wrong colors, quantities or the item deviates in any way from the buyer’s order. 

The buyer must file an email complaint to Seize the Stamp within 8 days of product receipt, providing proof of the product fault. In doing so, a request can be made for an immediate exchange for the same, faultless item or a refund of the purchase price. The refund will be given in the form of a bank transfer. In the event of an error in the items delivered (incorrect color, quantity, etc), the customer can exchange the incorrect item for the original, intended item, and Seize the Stamp will assume the cost of shipping. If Seize the Stamp cannot offer an exchange, due to product availability, a refund will be given.

In the event of an unjustified complaint, no exchange or refund will be given. 

Please review orders carefully before purchasing. Order cancellations are not possible. 

Liability

Seize the Stamp accepts no responsibility for any injury or household damage incurred by the purchaser or someone in the vicinity of the purchaser, caused by a product purchased from the Seize the Stamp shop. Seize the Stamp accepts no responsibility for any accidents or injuries during a crafting workshop or pop-up event.